about us – Twin Cities

Get to Know Twin Cities Home Health

And why we may be the right fit for your family

Who We Are / Our Story

Twin Cities Home Health was founded with a simple but powerful purpose: to help seniors and individuals receive high-quality care while remaining in the comfort and familiarity of their own homes. We believe that home is more than just a place—it’s where dignity is preserved, independence is encouraged, and meaningful moments continue to happen every day.

Our team is built on a shared passion for caregiving. We are a dedicated group of trained professionals who value kindness just as much as clinical excellence. Every caregiver we bring on board is carefully selected not only for their skills, but for their empathy, patience, and ability to form genuine human connections. To us, caregiving is not just a service—it’s a responsibility we carry with heart.

What Sets Us Apart

Integrity & Reliability: We fulfill every scheduled shift. No last-minute cancellations.
Careful Matching & Training: We take extra time to match and train caregivers specifically to your loved one before the first shift. No “new face” surprises.

Flexible, Predictable Scheduling: Monthly calendars provided in advance. Easy to adjust for appointments and family visits.

Personalized Care Plans: Developed with input from nurses/families; education and consultation included.
Consistent, Transparent Approach: Clear communication and partnership with families every step of the way

Here’s What We Believe

We believe that respect and dignity impact quality of life and that everyone should have the choice to say who, when, and what services they receive in their home.

When you choose Twin cities home health our promise is to always treat your loved one with the utmost dignity.

FREQUENTLY ASKED QUESTIONS

Who are your caregivers?

Every caregiver who enters into your loved one’s home has been trained specifically with your loved one’s plan prior to his or her first shift. Twin cities home health prides ourself with upholding the dignity of your loved one’s comfort and never sends a new caregiver without first being sufficiently trained. Because of our amazing team of caregivers we are able to match each prospective client with a caregiver that best meets their needs.

How does scheduling work?

The monthly schedule for each client is sent out 1-2 weeks prior to the start of the month. The client and Twin cities home health work together to coordinate what time/s of service are needed/desired. This allows clients time to make adjustments for planned appointments, family visits, etc.

What if a caregiver is sick or needs time off?

We have a reliable backup system to ensure there are no gaps in care. If a caregiver is unavailable, a trained replacement already familiar with your loved one’s care plan—steps in to provide seamless, consistent support.

What is continuity of care and why does it matter?

Continuity of care means a person can expect a routine schedule with the same caregiver or team of caregivers from a month to month basis. Having the best quality of care means reliability, consistency, and a caregiver who knows the care plan routine.

How do your rates work?

Twin cities home health maintains competitive rates. A person can choose to have 1 hour of service a day to 24 hour care. Our rates depend on the amount of service needed per day and the type of service needed. Due to our committment to partner with the family, we work with each family to establish a care plan that not only provides the best quality for their loved one but also works with each family’s budget as well.

Do you accept insurance / long-term care insurance / private pay?

We accept private pay and work with many long-term care insurance plans. Our team can assist you with understanding your coverage and help guide you through the process. Please contact us to discuss your specific situation and available options.

How quickly can care begin?

Care can often begin within 24–48 hours, depending on your needs. In urgent situations, we do our best to arrange same-day or next-day support to ensure your loved one receives care as quickly as possible.

Aging with dignity in the comfort of home, personalized plans, partnership with families

Confidentiality

All HIPAA and state regulations followed

Communication

Open feedback channels; we listen.

Empowerment

Supporting choice, voice, and independence.

Respect

Every individual treated with utmost dignity.

Egalitarianism

Care free from discrimination of any kind.

Self-Sufficiency

Helping each person reach maximum independence.

Testimonials

“The level of care and compassion shown to my mother has been exceptional. The carers truly understand dementia and treat her with such patience and dignity. It gives me real peace of mind knowing she’s in safe hands.”

“Reliable, professional, and genuinely kind. The team has never let us down, even on short notice. It’s rare to find care providers who are this consistent and trustworthy.”

“My father looks forward to his visits every day. The staff go beyond basic care — they bring warmth, conversation, and companionship. It has made a huge difference in his quality of life.”

“We were especially worried about managing my aunt’s dementia, but the carers handled everything with such expertise and calm reassurance. I finally feel at ease.”

“From day one, the team has been attentive, respectful, and incredibly supportive. They truly care and it shows in every interaction.”

“The kindness of the staff is what stands out the most. They treat my husband with genuine respect and understanding, which means everything to our family.”